Customer Journey Design

Customer Journey Design

Customer Journey Design

Presented by: Talal Alosaimi 🇸🇦 IMDB

Presented by: Talal Alosaimi 🇸🇦 IMDB

Presented by: Talal Alosaimi 🇸🇦 IMDB

The workshop aims to enhance customer focus by understanding and meeting customer needs, while applying innovative strategies to deliver exceptional experiences. It seeks to equip participants with the knowledge and tools needed to evaluate and improve customer-centric initiatives within their organizations.

Agenda:

  1. Introduction and Key Concepts: Defining customer focus, its importance, and addressing the challenges organizations face in adopting this approach.

  2. Customer-Focused Methods and Tools: Discussing various methods including personalization, data analysis, social media listening, and providing integrated services across multiple channels.

  3. Design Thinking: Introducing the concept of design thinking and its role in fostering innovation and developing customer-centered solutions.

  4. Customer Journey Mapping: Learning how to map customer touchpoints, identify pain points, and explore opportunities for improvement.

  5. Evaluating and Improving Initiatives: Reviewing continuous assessment methods to enhance customer focus and refine strategies.

  6. Customer-Oriented Mindsets: Exploring the eight essential mindsets required for achieving a customer-centric approach, including empathy, customer advocacy, and continuous improvement.


Program benefits

✔️ Developing a deeper understanding of customer focus principles and how to apply them.

✔️ Learning practical methods and tools to personalize and enhance the customer experience.

✔️ Enhancing design thinking skills as an innovative approach to creating better experiences.

✔️ Adopting a customer-oriented mindset among participants to contribute to the success of their organizations.


Learn more

The workshop aims to enhance customer focus by understanding and meeting customer needs, while applying innovative strategies to deliver exceptional experiences. It seeks to equip participants with the knowledge and tools needed to evaluate and improve customer-centric initiatives within their organizations.

Agenda:

  1. Introduction and Key Concepts: Defining customer focus, its importance, and addressing the challenges organizations face in adopting this approach.

  2. Customer-Focused Methods and Tools: Discussing various methods including personalization, data analysis, social media listening, and providing integrated services across multiple channels.

  3. Design Thinking: Introducing the concept of design thinking and its role in fostering innovation and developing customer-centered solutions.

  4. Customer Journey Mapping: Learning how to map customer touchpoints, identify pain points, and explore opportunities for improvement.

  5. Evaluating and Improving Initiatives: Reviewing continuous assessment methods to enhance customer focus and refine strategies.

  6. Customer-Oriented Mindsets: Exploring the eight essential mindsets required for achieving a customer-centric approach, including empathy, customer advocacy, and continuous improvement.


Program benefits

✔️ Developing a deeper understanding of customer focus principles and how to apply them.

✔️ Learning practical methods and tools to personalize and enhance the customer experience.

✔️ Enhancing design thinking skills as an innovative approach to creating better experiences.

✔️ Adopting a customer-oriented mindset among participants to contribute to the success of their organizations.


Learn more

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45 seats

5 high ratings (24)

Certificates of attendance for the course

Audio: Arabic

Later

15 hours - 3 days

Riyadh - Jeddah - Dammam

Applications open

A group of people or a company?

We offer a simple one-time payment option and provide special discounts for teams.

45 seats

5 high ratings (24)

Certificates of attendance for the course

Audio: Arabic

Later

15 hours - 3 days

Riyadh - Jeddah - Dammam

Applications open

A group of people or a company?

A group of people or a company?

We offer a simple one-time payment option and provide special discounts for teams.

FAQs, we've answered your questions

FAQs, we've answered your questions

What are Reins' certifications?

We hold a gold certification in idea and innovation management from the global Innovation360 Group, and a fellowship in the national innovation ecosystem from the General Authority "Monsha'at" in partnership with the Research, Development, and Innovation Authority. Additionally, we have expertise in design thinking methodology from the Massachusetts Institute of Technology (MIT) and business and product design methodology from IDEO. Our core expertise lies in enhancing innovation, formulating dynamic innovation strategies, and providing sustainable support for the innovation process. We do not merely offer consultations; we inspire, lead, and create sustainable value and impact in the services and work we deliver.

How can Reins' innovation consulting services benefit my organization?

What are the steps involved in the innovation consulting process?

What are Reins' certifications?

We hold a gold certification in idea and innovation management from the global Innovation360 Group, and a fellowship in the national innovation ecosystem from the General Authority "Monsha'at" in partnership with the Research, Development, and Innovation Authority. Additionally, we have expertise in design thinking methodology from the Massachusetts Institute of Technology (MIT) and business and product design methodology from IDEO. Our core expertise lies in enhancing innovation, formulating dynamic innovation strategies, and providing sustainable support for the innovation process. We do not merely offer consultations; we inspire, lead, and create sustainable value and impact in the services and work we deliver.

How can Reins' innovation consulting services benefit my organization?

What are the steps involved in the innovation consulting process?

What are Reins' certifications?

We hold a gold certification in idea and innovation management from the global Innovation360 Group, and a fellowship in the national innovation ecosystem from the General Authority "Monsha'at" in partnership with the Research, Development, and Innovation Authority. Additionally, we have expertise in design thinking methodology from the Massachusetts Institute of Technology (MIT) and business and product design methodology from IDEO. Our core expertise lies in enhancing innovation, formulating dynamic innovation strategies, and providing sustainable support for the innovation process. We do not merely offer consultations; we inspire, lead, and create sustainable value and impact in the services and work we deliver.

How can Reins' innovation consulting services benefit my organization?

What are the steps involved in the innovation consulting process?

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2024 © ALL RIGHTS RESERVED


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© Reins

EVERYTHING IS DESIGN, WE DESIGN EVERYTHING

2024 © ALL RIGHTS RESERVED